Controller. Personal data collected via this site is controlled by Go Tech Enterprise, LLC (“GTE”, “we,” “us,” “our”). This Policy explains what we collect, how we use/share it, and your choices. Capitalized terms not defined here have the meanings in our Terms & Conditions.
1) Information We Collect
- Identifiers: name, phone, email, IP address, and (optionally) mailing address.
- Service Details: pickup/drop-off locations, access notes (gates/garages/HOA), landmarks, requested timing, vehicle descriptors (year/make/model/VIN if provided), operability (no keys/locked/immobilized), obstacles (stuck, off-pavement, blocked), hazards (leaks, EV/HV systems, prior thermal event).
- Uploads: photos/videos of the vehicle/site/damage; documents you choose to provide (e.g., proof of ownership, ID).
- Communications: calls, voicemails, SMS/MMS, emails, and chat transcripts (where permitted; recording notices provided when applicable).
- Technical & Location: device/browser/OS, referral URL, session data, pages viewed, cookies/pixels; geolocation if enabled or inferred from request.
2) How We Use Information
- Process your request; share essential details with Providers to offer pricing/availability and complete service.
- Identity/ownership verification; risk and fraud prevention; safety/feasibility assessments.
- Customer support (ETAs, updates, scheduling) and quality assurance (including training and auditing).
- Analytics, security monitoring, product improvement, and business intelligence.
- Recordkeeping to comply with law, resolve disputes, and enforce Terms.
3) How We Share Information
- Providers: licensed/insured towing and roadside companies to fulfill the request. Providers are independent controllers for data they receive and use it under their own policies.
- Vendors: hosting, CRM, analytics, communications, anti-fraud, and security tools under confidentiality agreements.
- Authorities/Insurers: where required by law or to protect rights/safety; or at your request (e.g., incident documentation).
- Corporate Transactions: in the event of a merger, acquisition, financing, or asset sale.
4) Consent to Communications; Recording Notice
By submitting your information, you consent to be contacted by phone, text (including via automated systems), and email by us and Providers for quotes, scheduling, and updates. Standard carrier rates may apply. Where required by law, calls may be recorded only with notice/consent; such recordings are used for quality assurance, training, and dispute resolution.
5) Cookies, Pixels & Targeting
We use cookies/pixels and analytics/advertising tools to measure performance, secure the Platform, and deliver relevant ads. You can control cookies in your browser. Interest-based ad choices: NAI Opt-Out and Google Ads Settings. At this time, we do not respond to “Do Not Track” signals.
6) Data Retention
We retain data for as long as necessary for the purposes above and to meet legal, accounting, and compliance obligations. When no longer needed, data is deleted or de-identified pursuant to our retention practices.
7) Security; Incident Notification
We employ commercially reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure. If a data incident occurs, we will notify affected individuals where required by law.
8) Your Privacy Rights
Depending on your jurisdiction (e.g., CA/VA/CO/CT/UT), you may have rights to access, correct, delete, or obtain a portable copy of personal information; to opt-out of certain processing (targeted ads/sale/sharing); and to limit certain uses of sensitive information. To make a request, email grow.gotechenterprise@gmail.com.
- Verification: We may require information to verify your identity and the scope of your request.
- Authorized Agents (CA): Agents must provide proof of authority; we may still require direct verification from you.
- Appeals: If we deny your request, you may appeal by replying to our decision email with the subject Appeal. We will explain our final decision and your options to contact your state Attorney General where applicable.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
9) “Sale” / “Sharing” of Personal Information; Opt-Out
When we transmit your request to Providers to obtain service offers, that transfer may be deemed a “sale” or “sharing” under certain state laws. You can opt-out of such sale/sharing by emailing grow.gotechenterprise@gmail.com with the subject Do Not Sell or Share. We will apply your preference and maintain it as required by law.
10) Children’s Data
The Platform is not directed to children under 13, and we do not knowingly collect their data. If we become aware of such collection, we will delete it.
11) International Users
If you access the Platform from outside the United States, you understand your information will be transferred to, stored in, and processed in the U.S. under U.S. law.
12) Force Majeure
We are not responsible for any failure to meet privacy or security obligations caused by events beyond our reasonable control (e.g., natural disasters, cyberattacks, outages, strikes, governmental actions).
13) Third-Party Sites & Provider Policies
Links to third-party websites or services (including Provider sites) are provided for convenience only. We do not control and are not responsible for their privacy practices. Review their policies before providing information.
14) Changes to This Policy
We may update this Policy from time to time. The “Effective” date above reflects the latest version. Continued use of the Platform after changes signifies acceptance.
15) Contact
Privacy requests and questions: grow.gotechenterprise@gmail.com